Emotional Intelligence (EQ) & Mental Resilience

Defined by Daniel Goleman: Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skills.

A psychological technique used to identify and then dispute irrational or maladaptive thoughts by viewing a situation from a different perspective.

A shared belief held by members of a team that the team is safe for interpersonal risk-taking (e.g., admitting a mistake without fear of punishment).

A mental state of operation in which a person performing an activity is fully immersed in a feeling of energized focus and full involvement.

A communication technique that requires the listener to fully concentrate, understand, respond, and then remember what is being said.

The degree to which people believe that they, as opposed to external forces, have control over the outcome of events in their lives.

An occupational phenomenon resulting from chronic workplace stress that has not been successfully managed.

The ability of the brain to form and reorganize synaptic connections, especially in response to learning, experience, or following injury.

Fixed: Belief that intelligence is static. Growth: Belief that intelligence can be developed through dedication and hard work.

The ability to deny an immediate desire or urge in order to achieve a long-term goal or adhere to a social norm.

An approach to communication based on empathy and honesty, focusing on Observations, Feelings, Needs, and Requests.

An immediate, overwhelming emotional response that is out of proportion to the actual stimulus because it has triggered a perceived threat.

Extending compassion to oneself in instances of perceived inadequacy, failure, or general suffering.

The physical and emotional exhaustion and a pronounced decrease in the ability to empathize; often felt by those in helping professions.

The practice of openly communicating your needs and limits to others to protect your mental health and well-being.

Assertive: Standing up for your rights while respecting others. Aggressive: Standing up for your rights by violating the rights of others.

The quality or state of being conscious or aware of something, specifically by focusing on the present moment without judgment.

The zone of "arousal" in which a person is able to function effectively and process emotions without becoming overwhelmed.

A period of time during which a person refrains from using electronic devices to reduce stress and focus on social interaction in the physical world.

The persistent inability to believe that one's success is deserved or has been legitimately achieved as a result of one's own efforts or skills.

The recognition and acceptance of another person's thoughts, feelings, sensations, and behaviors as understandable.